Customer services

At IFB, we do more than just move your goods. We want to make your container transport as easy as possible with a full package of services. Building on our ISO9001:2008 certification and SQAS attestation, we constantly strive to further develop our logistics services offering. Our geographically focused specialists guarantee quality control for the transports from end-to-end and work in partnership with you in order to develop services in function of your specific needs.

Our customer services department is your first point of contact for day-to-day operational enquiries. They book your transport, inform you of its progress, and offer alternative solutions whenever necessary. They listen to you to find a solution that suits you best, constantly striving to improve their service. They share information and deal with complaints openly and fairly.